Contact Us - We'd Love to Hear from You
Have a question about TV Garden? Spotted an error in one of our guides? Want to suggest a topic we should cover? We read every message and respond personally.
How to Reach Us
We currently handle all communication via email. Please use the appropriate address for the fastest response.
General Inquiries
For general questions, feedback, or suggestions, email us at [email protected] (replace this with your actual email when you set up the site).
Content Corrections
Found something wrong in one of our guides? We genuinely appreciate corrections. Email [email protected] with the URL of the page and a brief description of what needs fixing.
DMCA & Copyright Concerns
For copyright-related concerns about content on our site, please see our DMCA Copyright page for the correct process and contact details.
Business & Partnership Inquiries
For partnership, advertising, or other business inquiries, email [email protected].
Privacy Questions
For questions about our privacy practices, see our Privacy Policy or email [email protected].
Helpful Tips
What to Include in Your Message
To help us respond quickly and accurately, please include the following when relevant:
- For technical questions: your device (phone model, OS version), browser, specific error message if any, and what you were trying to do when the issue occurred.
- For content corrections: the URL of the specific page, the section with the issue, and what you believe the correct information is. Include a source if possible.
- For suggestions: the topic you'd like us to cover and why you think it would be useful for other readers.
- For general questions: as much context as possible - where you are, what you're trying to achieve, what you've already tried.
- For business inquiries: your name, company, and the nature of your proposal. We'll respond to legitimate business outreach.
Messages with vague subject lines or requests to "check my site" without context unfortunately get lower priority. Specific, detailed questions get the best responses.
Be Aware
Things We Can't Help With
To save everyone time, here's what we can't help with:
- Adding channels to TV Garden. The channel list comes from the open-source IPTV-org project on GitHub. Channel additions should be requested there, not to us.
- Fixing broken TV Garden channels. We don't operate TV Garden or its streams. Broken channels are a broadcaster-side issue or an upstream playlist issue.
- Official TV Garden support. We're an independent information site. For issues with the TV Garden service itself, look for contact options on the official TV Garden site.
- Account recovery. TV Garden doesn't use accounts. If a service is asking for account recovery, it's not the TV Garden we cover.
- Payment or refund issues. TV Garden is free. If you paid for something claiming to be TV Garden, you were likely scammed by a copycat service - contact your payment provider.
- Piracy-related requests. We don't help users access paid content (Netflix, HBO, Premier League, etc.) through unauthorized means.
Response Times
When to Expect a Reply
Our typical response times:
- General inquiries: 1-2 business days
- Content corrections: 1-3 business days (we verify before updating)
- DMCA/Copyright: within 72 hours per standard DMCA practice
- Business inquiries: 2-5 business days
- Privacy questions: 1-2 business days
We're a small team and responses come from real humans, not chatbots. If you haven't heard back in the expected timeframe, please check your spam folder before following up.
Before You Email - Check Our FAQ
Many common questions are already answered in our guides. You might find your answer faster there.